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This directory includes dozens of links to resources that can help victims of criminal acts and those close to them and guide them through the various procedures. These resources include public agencies, government departments and provincial and national community organizations. Their websites provide a description of their mandates and the main services they offer.

  • Emergency

    9-1-1 Emergency Line

    This line will connect you to emergency services and give you access to police assistance. It is a free, 24/7 service. For any emergency, call this number.

    9-1-1 or 310-4141 (in Québec municipalities where 9-1-1 is not available)
    *4141 (for cell phones calls in Québec)
  • Police Services

    Québec Municipal Police Services

    Municipal police forces are responsible for maintaining the peace, order, and public safety on the territory of the municipality or the regional county municipality (RCM). Contact information for all municipal police services is available on the website of the Ministère de la Sécurité publique du Québec.

    9-1-1 or 310-4141 (in Québec municipalities where 9-1-1 is not available)
    *4141 (for cell phones in Québec)

    Aboriginal Police Services

    Aboriginal communities are generally served by Aboriginal police services that were formed through agreements between the band council, provincial governments and the Government of Canada. Their mission is to maintain peace, order and public safety throughout the territories under their jurisdiction. Contact information for all Québec Aboriginal police services is available on the website of the Ministère de la Sécurité publique du Québec.

    9-1-1 or 310-4141 (in Québec municipalities where 9-1-1 is not available)
    *4141 (for cell phone calls in Québec)

    Sûreté du Québec (SQ)

    The Sûreté du Québec is a provincial police force whose role complements that of the municipal police forces. It carries out specialized investigations on issues such as economic or organized crime.

    9-1-1 (emergency) or 514-598-4141 (general number, collect calls accepted)

    Royal Canadian Mounted Police (RCMP)

    The RCMP is a national police force. Its areas of intervention in Québec are financial integrity (national/international level economic crimes), national and border security (criminal activities linked to immigration, human trafficking, etc.) and organized crime.

    1-800-771-5401 (toll free)

    Échec au crime – Québec Division

    Échec au crime (Crime Stoppers) is a non-profit organization with a helpline and website for people to anonymously report crime within Québec.

    1-800-711-1800 (toll free)

    Canadian Crime Stoppers Association

    Crime Stoppers is a non-profit group that unites the police, media, and communities in fighting crime. It provides a phone line and website for Canadians to anonymously report crimes in the provinces and territories.

    1-800-222-8477 (toll free)
  • Resources for Crime Victims

    Crime Victims Assistance Centres (CAVAC)

    Crime Victims Assistance Centres (CAVAC)

    Crime victims assistance centres (CAVACs) are non-profit organizations that the Ministère de la Justice du Québec has established in all regions of Québec and Nunavik to provide front-line services to victims of crime. The CAVACs provide the following services:

    • Information on crime victims’ rights and recourses
    • Information on legal procedures and how the justice system works
    • Court accompaniment and preparation for giving testimony
    • Assistance with compensation procedures and help with filling out forms such as the victim impact statement
    • Post-trauma and psychosocial/legal intervention
    • Referrals to specialized legal, medical, social, and community services to meet specific needs.

    CAVACs maintain points of service in Québec’s main courthouses and can also meet with victims in more remote areas through the Court of Québec’s itinerant courts.

    1-866-532-2822 (toll free)

    Aboriginal Peoples

    Québec Native Friendship Centres

    Located in a number of cities around Québec, Native Friendship Centres provide Aboriginal persons with a range of assistance and support services covering different issues. They also strive to build bridges between Aboriginal and non-Aboriginal cultures. The Friendship Centres are members of the Regroupement des centres d’amitié autochtones du Québec (RCAAQ).

    1-877-842-6354 (toll free)

    Children and Youth

    Canadian Centre for Child Protection (CCCP)

    The CCCP is an organization dedicated to the safety of children living in Canada. Its goal is to reduce the number of cases of missing children and child sexual exploitation. The CCCP provides online educational resources for children and teens. It runs numerous national programs such as Cybertip.ca and MissingKids.ca.

    1-800-532-9135 (toll free)

    Cybertip.ca

    Created by the Canadian Centre for Child Protection, Cybertip.ca is Canada’s tip line for reporting online sexual exploitation of children. The program collaborates closely with police and youth protection services throughout Canada. It also provides educational material to help children learn personal safety rules that can help limit their vulnerability, both online and off.

    1-866-658-9022 (toll free)

    Directors of Youth Protection (DYP)

    DYP’s receive reports regarding abandoned children, children who are victims of negligence, physical, psychological or sexual abuse, and those with serious behavioural problems.

    If you have reasonable grounds to believe that the security or development of your child or youth under 18 is endangered, immediately report the situation to the DYP associated with the CISSS or CIUSSS in your region. You can make a report by telephone or in writing 24 hours a day, 7 days a week. All information is confidential.

    DYPs’ telephone numbers can be found on the website of the Commission des droits de la personne et des droits de la jeunesse.

    ESPACE

    Community-based organizations ESPACE focus on the prevention of all forms of violence against children. The education program ESPACE offers prevention and awareness workshops for adults and children aged 3 to 12, in primary schools, childcare centres, daycares and recreation groups. You can find the list and contact information of ESPACE groups in Québec on their website.

    418 667-7070 (Québec area)

    Head & Hands

    Head & Hands (À deux mains) is a Montréal organization dedicated to the physical and mental well-being of young people between the ages of 12 and 25, offering a variety of medical, social and legal services. Their drop-in medical clinic is open most Tuesday and Thursday evenings. Young adults with precarious immigration status who do not have health insurance are welcome. Services are bilingual (French and English), confidential and free of charge or at very low cost.

    514-481-0277 (Montréal area)

    International Child Abduction: A Guidebook for Left-Behind Parents

    The International Child Abduction Guidebook is published by the Foreign Affairs and International Trade Canada. The guide informs parents about the procedure involved in an international search and bringing a child back to Canada. It also includes information on steps you can take to prevent your child from being taken out of Canada.

    Kids Help Phone

    Kids Help Phone is a professional support, information, and referral service for individuals aged 20 and under. The 24/7 service is free of charge, anonymous, confidential and is provided over the telephone and online.

    1-800-668-6868 (toll free)

    Marie-Vincent Foundation

    Marie-Vincent helps children and adolescents who are victims of sexual violence, as well as their families, to surmount this ordeal by providing specialized treatment. To receive services, clients must be referred by:

    • a crime victims compensation advisor (IVAC)
    • a caseworker from Youth Protection
    • a CISSS or a CIUSSS
    • a police officer
    • medical staff from the Centre hospitalier universitaire Sainte-Justine or the Montréal Children’s Hospital
    • a community organization worker.

    514-285-0505 (Montréal area)

    Tel-jeunes

    Tel-jeunes is a telephone assistance, support and information service offered by professional counsellors to young people aged 5 to 20. Counsellors may be contacted by telephone, online or by text message. It is confidential, free, and available 24/7.

    1-800-263-2266 (toll free)

    Cyberviolence

    Cybertip.ca

    Created by the Canadian Centre for Child Protection, Cybertip.ca is Canada’s tip line for reporting online sexual exploitation of children. The program collaborates closely with police and youth protection services throughout Canada. It also provides educational material to help children learn personal safety rules that can help limit their vulnerability, both online and off.

    1-866-658-9022 (toll free)

    Get Cyber Safe

    Created by Public Safety Canada for parents and young people, this website provides information, advice, and tools on cyberbullying and the distribution of intimate images online without consent. It also details the social repercussions and possible legal consequences of this form of violence.

    NeedHelpNow.ca

    Created by the Canadian Centre for Child Protection, this site provides assistance to youth aged 13–17 when an intimate photo or video has been posted online. It offers practical advice to help them regain control over the situation and explains how to contact Internet sites and services to ask them to remove a photo or video.

    ProtectKidsOnline.ca

    Created by the Canadian Centre for Child Protection, ProtectKidsOnline.ca is a website designed to help parents/guardians stay on top of the digital world their children are engaging in. You will find:
    • information about the ever-changing online interests of young people
    • the potential risks they face
    • proactive strategies to help keep your child/adolescent safe while online.

    Domestic and Family Violence

    SOS violence conjugale

    SOS violence conjugale offers evaluation, information, awareness raising, support and referrals to victims of domestic violence, their children, and those close to them. All services are bilingual, free of charge, anonymous and confidential 24 hours a day, 7 days a week.

    1-800-363-9010 (toll free)

    Women’s Shelters

    Québec has an extensive network of counselling centres and shelters for women who are victims of violence, including domestic violence, and their children. In addition to a safe place to stay, these resources offer the following services free of charge:

    • Telephone helpline 24/7
    • Information and referral to other services
    • Support during socio-legal, medical, administrative, immigration, etc. procedures
    • Intervention (crisis situations, services for individuals, groups, youth)
    • External consultation
    • Help for victim’s family and friends
    • Advocacy

    With over 40 member resources in several regions of the province, the Regroupement des maisons pour femmes victimes de violence conjugale is a network of shelters committed to defending the rights of women who are victims of domestic violence to physical and psychological integrity.

    The Fédération des maisons d’hébergement pour femmes is an association of approximately 35 shelters working to defend the rights and foster the independence of women dealing with difficult situations related to different forms of domestic violence, substance abuse, mental health problems and homelessness.

    The SOS violence conjugale telephone hotline will refer you to a shelter that has space to welcome you.

    1-800-363-9010 (toll free)

    Directory of Resources for Victims of Domestic Violence

    The Government of Québec has created a website containing useful information about domestic violence and a list of resources for victims.

    Aboriginal and Inuit Women’s Shelters

    Some First Nations and Inuit communities in Québec have women’s shelters that provide frontline services to women and children who are experiencing domestic violence. For their contact details, call Québec Native Women or check their website.

    450-632-0088 (Montréal area)

    Côté Cour, CIUSSS du Centre-Sud-de-l’Île-de-Montréal

    Côté Cour offers specialized services in domestic and family violence in the context of the criminal justice system. This resource offers various services in the Montréal courts: professional evaluation of the severity of situations of domestic and family violence, psycho-social support, referrals and defence of the rights of victims, their children and those close to them.

    Côté Cour also has a telephone line operated by specialized counsellors who can provide victims with various information, including the conditions of an offender’s conditional release.

    514-868-9577 (point of service at the Montréal courthouse) and 514-861-0141 (point of service at the municipal court of Montréal)

    Sheltersafe.ca

    Developed by Women’s Shelters Canada, ShelterSafe.ca is an online resource to help women seeking to escape violence. The clickable map is an easy way to quickly connect with the nearest women’s shelter.

    Economic Crimes

    Autorité des marchés financiers

    The Autorité des marchés financiers [financial markets authority] is an agency mandated by the Québec government to oversee Québec financial markets and assist consumers of financial products and services.  The Autorité intervenes in the areas of:

    • insurance
    • securities
    • deposit institutions (except banks)
    • distribution of financial products and services.

    It has created an online directory that you can use to check whether the business or individual you are doing business with is entitled to conduct activities related to the sale of the financial product you are considering. It also helps consumers file complaints, report suspicious activity, or submit claims for compensation.

    1-877-525-0337 (toll free)

    Canadian Anti-Fraud Centre

    The Canadian Anti-Fraud Centre is a Canada-wide organization that compiles information on complaints related to different types of mass marketing fraud. The Centre has created a national directory of data on fraudulent marketing practices that target several victims simultaneously by telephone, fax, mail or the Internet. The Centre receives reports of fraud from the general public and provides advice and documentation aimed at preventing fraud.

    To report a fraudulent practice, call 1-888-495-8501 or use the online Fraud Reporting System (FRS).

    1-888-495-8501 (toll free)

    Elder Abuse

    Elder Mistreatment Helpline

    The provincial helpline assists seniors living in Québec who are victims of abuse and mistreatment. It is available to anyone concerned with the issue of elder abuse: senior, family caregiver, family member, social worker, etc. Professionals provide confidential counselling, information, support, and intervention. The helpline is free of charge and is available from 8 a.m. to 8 p.m., 7 days a week.

    1-888-489-2287 (toll free)

    Elder Abuse Awareness

    The Government of Canada has a website that provides information about elder abuse and a list of resources for victims in all the provinces and territories.

    Immigrants and Refugees

    List of Resources for Immigrants

    Immigration, Diversité et Inclusion Québec has set up an online directory of services offered free of charge to immigrants, including over 150 organizations across the province. These organizations help newcomers integrate into Québec society in various ways—for example, by providing information on public services and how to obtain essential documents, cards and permits. They also provide support for specific clienteles, such as young people, women in difficulty, disadvantaged families, etc.

    Canadian Centre for Victims of Torture (CCVT)

    The CCVT is a non-profit organization that helps survivors deal with the long-lasting consequences of torture and war. Its mission is to respond to the ongoing and specific needs of victims of torture and their families, and to conduct public awareness activities on torture and its consequences in Canada and elsewhere. The organization is based in Toronto.

    416-363-1066 (Toronto area)

    Intervention Network for Persons Affected by Organised Violence (RIVO)

    RIVO is a network of therapists and community-based practitioners who work for the well-being of survivors of torture and other forms of systemic political violence. The group provides individual counselling without charge to survivors on the recommendation of the main case worker. RIVO also offers referrals to other psychosocial resources.

    514-282-0661 (Montréal area)

    Table de concertation des organismes au service des personnes réfugiées et immigrantes (TCRI)

    The TCRI is an umbrella organization of approximately 140 organizations that work with refugees, immigrants and non-status persons. The mission of the group is rights advocacy and protection of refugees and immigrants in Québec in the process of immigration, settlement, and integration. Consult their member list to locate an agency that could help you with your situation.

    514-272-6060 (Montréal area)

    Impaired Driving

    MADD Canada (Mothers Against Drunk Driving)

    MADD Canada is a Canada-wide non-profit organization working to put a stop to impaired driving. The  organization provides support services to victims and holds information and awareness activities for the public and decision makers.

    1-800-665-6233 (toll free)

    Mental Health

    List of Support Resources for Persons Living With Mental Illness

    Québec’s Ministère de la Santé et des Services sociaux has a website that provides a list of support services for persons living with mental illness.

    Suicide Prevention Centres

    Suicide prevention centres are staffed by professionals, qualified workers and volunteers who are trained to respond to all kinds of calls for help and answer callers’ questions. These groups also conduct suicide prevention activities in their communities. Check the website of the Association québécoise de prévention du suicide for the list of suicide prevention centres (in French only).

    1-866-277-3553 (APPELLE) (toll free)

    Murdered or Missing Persons

    Association des familles de personnes assassinées ou disparues (AFPAD)

    Founded by the families of victims, the AFPAD supports, counsels and advocates for the families of victims of murder or criminal disappearance in Québec. It provides information, assistance and support services.

    1-877-484-0404 (toll free - Montréal area) or 1-855-770-0404 (toll free - Québec area)

    Canada’s Missing

    Canada’s Missing is a national website with information about investigations of missing children and adults, and unidentified human remains. The public can use the site to obtain and provide information.

    Canadian Centre for Information on Missing Adults (CCIMA)

    The CCIMA is a bilingual online resource (English/French) that serves as a hub of information, guidance, and networking for Canadian families and friends of missing persons. You can use the site to report the disappearance of an adult in Canada. The CCIMA creates links between agencies, front-line service providers, and volunteer groups online to foster the exchange of information to locate a person and guide families and friends to the appropriate resources.

    Canadian Parents of Murdered Children and Other Survivors of Homicide Victims (CPOMC)

    The CPOMC is a non-profit organization providing support and advice to all survivors of homicide victims. It provides information, assistance and accompaniment services. The CPOMC also conducts awareness and information activities for Canadians.

    Missing Children’s Network Québec

    Missing Children’s Network Québec is a non-profit organization dedicated to helping parents look for a missing child. The group supports and advises families and works closely with police services, other agencies dedicated to searching for missing children, and the media. It also works on prevention of child abuse and exploitation.

    1-888-692-4673 (toll free)

    Missing Children Society of Canada

    The mission of Missing Children Society of Canada is to reunite missing children with their families. This agency investigates missing children cases, coordinates emergency interventions, conducts public awareness, and provides full and personalised support to families.

    1-800-661-6160 (toll free)

    MissingKids.ca

    Established by the Canadian Centre for Child Protection, MissingKids.ca is Canada’s missing children intervention and resource centre. Missing Kids helps affected families locate their children and distributes information on preventing children from going missing. Their website has a section on parental abduction and a checklist on the steps to take to locate a missing child.

    1-866-543-8477 (toll free)

    National Centre for Missing Persons and Unidentified Remains (NCMPUR)

    Run by the RCMP, the NCMPUR is a national body that supports law enforcement agencies, medical examiners, and chief coroners in matters involving missing persons and unidentified human remains. It also runs a travel program to reunify parents with their children once they have been located. This program provides financial support to parents or tutors who are unable to cover the travel costs to bring a child back to  Canada or to his or her family.

    The NCMPUR also uses the AMBER alert program that broadcasts information about child abduction across Canada as soon as possible.

    Restorative Justice

    Centre for Services in Restorative Justice (CSJR)

    The CSJR provides activities and services to enable individuals concerned by a criminal act (victims and offenders) to regain control over their lives. It proposes a unique process of meetings between individuals who are victims of a crime and individuals who have committed a similar crime who wish to work together to restore or rebuild what the crime destroyed. The meetings are supervised and take place in a respectful and safe setting.

    1-833-320-2757 (toll free)

    Équijustice Network

    Équijustice is a restorative justice and citizen mediation network with 23 members throughout Québec. Its mission is to develop a form of equitable, universally accessible justice by encouraging individuals to engage in collective conflict management in their communities. The organization also provides citizens with support in ensuring their rights and differences are respected.

    Member organizations work with the Provincial Director (PD) on implementing and applying the extrajudicial sanctions program, supervise the application of certain provisions of the Youth Criminal Justice Act and of measures provided under the General alternative measures program for adults.

    They also develop and support other initiatives, including citizen and education mediation, workshops, conferences and crime prevention projects.

    1-877-204-0250 (toll free)

    Alternative Justice Organizations

    The 14 alternative justice organizations (AJOs) across the province of Québec form the Association des organismes de justice alternative du Québec (ASSOJAQ). The AJOs collaborate with the Provincial Director to administer and apply the extrajudicial sanctions program. They also supervise the enforcement of certain sentences provided under the Youth Criminal Justice Act.

    They also offer citizen mediation services to support conflict resolution among neighbours, individuals or within the community.

    514-816-7176 (Montréal area)

    Restorative Opportunities Program – Correctional Service of Canada

    Correctional Service Canada operates the Restorative Opportunities Program, based on a victim-offender mediation
    process. Mediation models may vary, but they all have certain features in common: voluntary participation at all stages of the process, extensive preparatory work, confidentiality, so as to avoid influencing Parole Board of Canada decisions, and well-qualified mediators.

    1-866-806-2275 (toll free)

    Sexual Assault

    Helpline for Victims of Sexual Assault

    This helpline offers listening, information and referral services for victims of sexual assault living in Québec, their family members or close friends, and support workers. A specially-trained team is available to take calls, assess victims’ needs and refer them to the appropriate resources for help and protection. This helpline is free of charge and accessible 24 hours a day, 7 days a week, everywhere in Québec. Services are confidential and available in both French and English.

    1-888-933-9007 (toll free)

    Community Organizations

    The Government of Québec has established a website that provides information on sexual assault and a list of support resources, including a directory of community-based sexual assault support groups across Québec.

    Centres d’aide et de lutte contre les agressions à caractère sexuel (CALACS)

    CALACS (Centres d’aide et de lutte contre les agressions à caractère sexuel) are non-profit organizations that provide services for women and teenage girls who were victims of sexual assault (recently or in the past) and for their relatives and close friends. Their services include:

    • telephone help line
    • individual and group meetings with professional counsellors
    • support during procedures involving the police, health services or the court.

    CALACS also provide tools for Québec communities that want to take steps to raise awareness and prevent sexual violence.

    To find the CALACS nearest you, consult the list on the website of the Québec Association of CALACS (Regroupement québécois des CALACS – RQCALACS).

    1-877-717-5252 (toll free)

    Designated Centres for Victims of Sexual Assault

    A designated centre for victims of sexual assault is an establishment in the health and social services network—usually a hospital—that offers medical services to victims of sexual assault, including medico-legal (forensic) and medico-social intervention. To find the designated centre and other resources nearest you, call the toll-free provincial helpline for victims of sexual assault or consult the list of designated centres.

    1-888-933-9007 (toll free)

    Centre de ressources et d’intervention pour hommes abusés sexuellement dans leur enfance (CRIPHASE)

    CRIPHASE is a non-profit organization dedicated to improving the personal and social well-being of men who were sexually abused in childhood or adolescence. The organization offers support groups as well as activities like conferences and special evening events.

    514-529-5567 (Montréal area)

    Victims of Sects

    Info-Cult

    Info-Cult is a non-profit organization that offers:

    • information on various groups (including sects), their ideology, how they operate and on interpersonal relationships in a cult context
    • support for people who are dealing with difficult experiences and challenges in reintegrating into society
    • help in understanding the different types of daily experience within a group (relationships between members or between leaders and members) and, if necessary, in leaving the group.

    514-274-2333 (Montréal area)

    Workplace Harassment

    Au bas de l’échelle

    Au bas de l’échelle is a popular education and rights advocacy group for non-unionised workers. It provides a range of bilingual information and training activities on labour rights (dismissal, psychological harassment, prohibited practices, etc.). In addition, the group organizes political actions to improve the rights of non-unionised workers, especially with regard to the Act Respecting Labour Standards.

    514-270-7878 (Montréal area)

    Help and Information Center on Sexual Harassment in the Workplace (GAIHST)

    GAIHST is a non-profit organization dedicated to fighting psychological and sexual harassment in the workplace in Québec. It provides counselling, information, technical assistance, and advocacy to victims of harassment.

    514-526-0789 (Montréal area)
  • Advocacy

    Rights of Victims of Crime

    Alliance des maisons d’hébergement de 2e étape pour femmes et enfants victimes de violence conjugale

    This alliance is an umbrella organization representing Québec transition houses that offer women (with or without children) specialized services in post-separation domestic violence in safe, transitional housing.

    1-800-363-9010 (toll free)

    Association des familles de personnes assassinées ou disparues (AFPAD)

    Founded by the families of victims, the AFPAD supports, counsels and advocates for the families of victims of murder or criminal disappearance in Québec. It provides information, assistance and support services.

    1-877-484-0404 (toll free - Montréal area) or 1-855-770-0404 (toll free - Québec area)

    Association québécoise Plaidoyer-Victimes (AQPV)

    The mission of the AQPV is to promote and defend the rights and interests of victims of crime. It organizes awareness-raising activities and produces easy-to-understand documents that explain the legal system in Québec. The AQPV also provides an annual training program for people who provide support for victims of crime during their recovery and in their dealings with the criminal justice system.

    The organization fights for the collective rights and interests of victims of crime at both the provincial and federal level, and offers referral services for adult and minor victims and those close to them.

    514-526-9037 (Montréal area)

    Canadian Association of Sexual Assault Centres (CASAC)

    CASAC is the only pan-Canadian association of sexual assault centres. It promotes individual, institutional, and political change to prevent and eliminate rape and sexual assault. Their website provides a list of centres in each province and territory.

    Canadian Resource Centre for Victims of Crime (CRCVC)

    The CRCVC is a non-profit, pan-Canadian organization that provides information and guidance to victims of crime and their families. The Centre has issued several publications, and it also advocates for victims’ rights at all levels of government.

    1-877-232-2610 (toll free)

    Coalition québécoise contre la traite des personnes

    Founded by the Comité d’action contre la traite humaine interne et internationale (CATHII) [action committee against internal and international human trafficking], the Coalition unites public and para-public agencies, community organizations and non-governmental groups concerned by the issue of human trafficking and/or who provide support and assistance to individuals at risk, or who are or have been victims of human trafficking in the province of Québec.

    Its serves as a networking structure for groups that work with trafficking victims and at-risk individuals to prevent trafficking, protect victims, and provide adequate services and support.

    Comité d’action contre la traite humaine interne et internationale (CATHII)

    The Comité d’action contre la traite humaine interne et internationale (CATHII) [action committee against internal and international human trafficking) works to fight human trafficking, whether for sexual exploitation or forced labour. CATHII also founded the Coalition québécoise contre la traite des personnes, which is an association of several different organizations that work with victims of human trafficking.

    Concertation des luttes contre l’exploitation sexuelle (CLES)

    The Concertation des luttes contre l’exploitation sexuelle or CLES is a coalition of organizations and citizens who are critical of the sex industry. The coalition focuses on awareness-raising and intervention, based on the experience and stories of women trapped in prostitution, working to debunk the myths that surround the sex industry and show how prostitution is another form of violence against women.

    514-750-4535 (Montréal area)

    Fédération des maisons d’hébergement pour femmes

    The Fédération des maisons d’hébergement pour femmes is an association of approximately 35 shelters working to defend the rights and foster the independence of women dealing with difficult situations related to different forms of domestic violence, substance abuse, mental health problems and homelessness.

    514-878-9757 (Montréal area)

    Québec Native Women

    Québec Native Women defends the interests of Aboriginal women living in Native communities or urban areas, primarily in the domains of justice, public safety, health and the prevention of violence.

    450-632-0088 (Montréal area)

    Regroupement des maisons pour femmes victimes de violence conjugale

    With over 40 member resources in several regions of the province, the Regroupement des maisons pour femmes victimes de violence conjugale is a network of shelters committed to defending the rights of women who are victims of domestic violence to physical and psychological integrity.

    514-878-9134 (Montréal area)

    Regroupement québécois des centres d’aide et de lutte contre les agressions à caractère sexuel (RQCALACS)

    The RQCALACS (Québec network of CALACS) fights to obtain a better response for women and teenage girls who have been sexually assaulted and to provide tools to prevent sexual violence.

    The CALACS (Centres d’aide et de lutte contre les agressions à caractère sexuel) that are members of the Regroupement are specialized community resources that provide services for women and teenage girls 14 and over who have been victims of sexual assault, either recently or in their childhood. The centres offer these women information, individual and group counselling and support during procedures involving the police, health services or the court. They also provide activities in schools aimed at raising awareness and preventing sexual violence.

    1-877-717-5252 (toll free)

    Women’s Shelter Canada

    Women’s Shelters Canada is a coalition of 12 provincial and territorial networks of women’s shelters representing over 350 shelters for women victims of domestic violence and their children across Canada. The Network is a strong and united voice for cooperation, education, and innovation in efforts to end violence against women and their children.

    613-680-5119 (Ottawa area)

    Human Rights

    Amnesty International

    Amnesty International is an international, independent, and non-partisan organization that works for the promotion and safeguarding of human rights. It protests the use of torture and extrajudicial execution, and works for release of political prisoners and the protection of civil rights in situations of armed conflict.

    1-800-266-3789 (toll free)

    Association québécoise de défense des droits des personnes retraitées et préretraitées (AQDR)

    The AQDR engages in collective advocacy on behalf of the rights of retirees and persons approaching retirement. It works to promote the protection of vulnerable seniors and to counter all forms of abuse and ageism experienced by elderly people.

    1-877-935-1551 (toll free)

    Canadian Civil Liberties Association (CCLA)

    The CCLA is an independent non-profit organization that promotes human rights and civil liberties. The pan-Canadian organisation has its headquarters in Toronto and makes representations to political leaders, the media, and the courts. It also provides training in schools and universities.

    416-363-0321 (Toronto area)

    Commission des droits de la personne et des droits de la jeunesse (CDPDJ)

    The CDPDJ [human rights and youth rights commission] advocates for the promotion and respect of the rights set out in the Québec Charter of Human Rights and Freedoms. Any person or group who believes they have been the victim of discrimination, exploitation or harassment can submit a complaint to the CDPDJ.

    The CDPDJ also strives to ensure that the rights of children set out in the Youth Protection Act and the Youth Criminal Justice Act are protected and upheld. It receives complaints regarding the services of any institution, organization or person responsible for ensuring respect for the rights of children and youth under care in accordance with these two acts.

    All the CDPDJ’s services are free of charge, and provided to anyone living in Québec.

    1-800-361-6477 (toll free)

    International Bureau for Children’s Rights

    An international non-governmental organization based in Montréal, its mission is to work for the recognition and promotion of the United Nations Convention on the Rights of the Child and its associated optional protocols.

    514-932-7656 (Montréal area)

    Ligue des droits et libertés

    The Ligue des droits et libertés [Québec civil liberties union] is an independent, non-profit, and non-partisan group that seeks to educate, defend, and promote the universality, indivisibility, and interdependence of the rights recognised in the International Bill of Human Rights.

    514-849-7717 (Montréal area)

    Québec Intellectual Disability Society

    The Québec Intellectual Disability Society provides support for people with intellectual disabilities and their families in the process of social integration and recognition of their rights. The organization rallies, informs and equips everyone who wants to make Québec a more inclusive society where everyone has a place and can flourish. The Society includes over 80 member associations.

    514-725-7245 (Montréal area)

    Québec Ombudsman

    The Québec Ombudsman seeks to protect the rights of citizens in an independent and impartial manner.  It examines complaints filed by individuals, companies, groups or associations who believe that they have been improperly or unjustly treated by a Québec government department or agency, or by a health and social  services institution.

    It also receives complaints related to health and social service institutions, which are generally made as a second recourse. Services are free of charge and confidential.

    1-800-463-5070 (toll free)

    Health Rights

    Association des groupes d’intervention en défense des droits en santé mentale du Québec (AGIDD-SMQ)

    The AGIDD-SMQ works to promote and defend the rights of persons living with mental health problems, or who have faced such issues in the past. The AGIDD-SMQ helps them to regain control over their lives by providing information on their rights and on medication. It also advocates actively for the renewal of mental health  intervention practices.

    1-866-523-3443 (toll free)

    Canadian Mental Health Association

    The Canadian Mental Health Association is dedicated primarily to promoting mental health and preventing mental illness. It offers information, education and referral services.

    416-646-5557 (Toronto area)

    Conseil pour la protection des malades

    The Conseil’s [patient protection council] mission is to promote and advocate for the rights of users of the health and social services system to reinforce their power to take action and improve service quality.

    1-877-276-2433 (toll free)

    Fédération des centres d’assistance et d’accompagnement aux plaintes (FCAAP)

    The mission of the FCAAP and its complaint assistance and support centres (CAAP) is to assist and guide users of Québec’s health and social services system in bringing complaints against an institution, a CISSS/CIUSSS, or the Health and Social Services Ombudsman. All CAAP services are free of charge and confidential.

    1-877-527-9339 (toll free)

    Mouvement santé mentale Québec

    The Mouvement santé mentale Québec is a non-profit organization dedicated primarily to promoting mental health and to helping prevent mental illness. It offers information, education and referral services.

    514-849-3291 (Montréal area)

    Regroupement des ressources alternatives en santé mentale du Québec (RRASMQ)

    A provincial non-profit organization, the RRASMQ brings together Québec’s alternative mental health resources. It promotes and advocates for the rights and interests of persons undergoing psychiatric treatment or living with different emotional and psychological issues. It provides information and educational services, as well as referrals to other support services.

    1-877-523-7919 (toll free)

    Réseau Avant de craquer

    The Réseau Avant de Craquer is a provincial community organization whose mission is to bring together, represent, support and mobilize some 40 organizations that work to break the isolation and improve the conditions of people involved in caring for a loved one suffering from mental illness.

    1-800-323-0474 (toll free)

    Service Quality and Complaints Commissioner

    The Service Quality and Complaints Commissioner is responsible for ensuring that the rights of health and social service users are respected and their complaints handled correctly. Users who feel their rights have not been respected may file a complaint with the Commissioner in their region.

    The Commissioner or other representative of the Centre d’assistance et d’accompagnement aux plaintes (CAAP – complaints assistance and support centre) can help users clarify their complaint and draft it, if necessary. After examining the facts, the Commissioner may intervene and submit recommendations to correct the problem.

    Rights of New Immigrants and Migrants With a Precarious Status

    Action Refugies Montréal

    Action Refugies Montréal is a non-profit group seeking justice for asylum-seekers and refugees in Montréal and beyond. Through their sponsorship, twinning and detention centre visiting programs, they provide hope and assistance while raising awareness of refugee rights.

    514-935-7799 (Montréal area)

    Canadian Centre for Victims of Torture (CCVT)

    The CCVT is a non-profit organization that helps survivors deal with the long-lasting consequences of torture and war. Its mission is to respond to the ongoing and specific needs of victims of torture and their families, and to conduct public awareness activities on torture and its consequences in Canada and elsewhere. The organization is based in Toronto.

    416-363-1066 (Toronto area)

    Canadian Council for Refugees

    The Canadian Council for Refugees is a non-profit umbrella organization committed to the rights and protection of refugees in Canada and around the world and to the settlement of refugees and immigrants in Canada.

    514-277-7223 (Montréal area)

    Réseau d’action pour l’égalité des femmes immigrées et racisées du Québec (RAFIQ)

    The mission of RAFIQ [action network for the equality of immigrant and racialised women in Québec] is to foster coordinated action of immigrant and racialised women in Québec, research, action research, sharing of knowledge and practices, training, the formulation of priority demands, and mobilisation around common issues and all actions that promote the autonomy and equality of these women.

    Immigrant Workers Centre (IWC)

    IWC defends the rights of immigrants in their workplaces and fight for dignity, respect, and justice. One of their goals is to provide a place where workers can obtain information, resources, and referrals. Services are available in several languages (English, French, Spanish, Hindi, Arabic, Iranian, Bengali, etc.). Contact the Centre to learn about your rights and acquire tools to improve your working conditions.

    514-342-2111 (Montréal area)

    Solidarity Across Borders

    Solidarity Across Borders is a justice network made up of migrants and supporters involved in immigrant struggles. The network supports individuals and families confronting the immigration and refugee determination system, and also engages in political mobilization, popular education and support work.

    438-933-7654 (Montréal area)

    Table de concertation des organismes au service des personnes réfugiées et immigrantes (TCRI)

    The TCRI is an umbrella organization of approximately 140 organizations that work with refugees, immigrants and non-status persons. The mission of the group is rights advocacy and protection of refugees and immigrants in Québec in the process of immigration, settlement, and integration. Consult their member list to locate an agency that could help you with your situation.

    514-272-6060 (Montréal area)

    Labour Rights

    Au bas de l’échelle

    Au bas de l’échelle is a popular education and rights advocacy group for non-unionised workers. It provides a range of bilingual information and training activities on labour rights (dismissal, psychological harassment, prohibited practices, etc.). In addition, the group organizes political actions to improve the rights of non-unionised workers, especially with regard to the Act Respecting Labour Standards.

    514-270-7878 (Montréal area)

    Help and Information Center on Sexual Harassment in the Workplace (GAIHST)

    GAIHST is a non-profit organization dedicated to fighting psychological and sexual harassment in the workplace in Québec. It provides counselling, information, technical assistance, and advocacy to victims of harassment.

    514-526-0789 (Montréal area)

    Immigrant Workers Centre (IWC)

    IWC defends the rights of immigrants in their workplaces and fight for dignity, respect, and justice. One of their goals is to provide a place where workers can obtain information, resources, and referrals. Services are available in several languages (English, French, Spanish, Hindi, Arabic, Iranian, Bengali, etc.). Contact the Centre to learn about your rights and acquire tools to improve your working conditions.

    514-342-2111 (Montréal area)
  • Health Care and Social Services

    Integrated Health and Social Services Centres (CISSS) and Integrated University Health and Social Services Centres (CIUSSS)

    Québec’s CISSS and CIUSSS are local service networks formed to meet the health and psychosocial needs of Québec residents. They includes different types of establishments:

    • Hospitals
    • CLSCs
    • CHSLDs
    • Youth centres
    • Rehabilitation centres for persons with intellectual or physical disabilities
    • Centres for persons suffering from alcohol or other substance abuse
    • Community organizations

    Contact Info-Santé or Info-Social or consult the Québec Portail santé mieux-être website to locate resources available in your area.

    8-1-1

    Local Community Service Centres (CLSC)

    A local community service centre, commonly known as a CLSC, is a public agency offering front-line health services to Québec residents. CLSCs also offer services and programs to help families and adults in need, including victims of crime. CLSCs are part of the integrated health and social services centres (CISSS or CIUSSS). Check the list of CLSCs on the following website to find the one nearest you.

    8-1-1

    Info-Santé 8-1-1 and Info-Social 8-1-1

    Thanks to Québec’s Info-Santé service, advice from a registered nurse regarding a non-urgent health problem is only a phone call away anywhere in the province. The Info-Social service connects anyone in Québec with a professional in psychosocial intervention.

    These phone services offer guidance and professional advice and can direct callers to the appropriate health and social services for their particular situations. The services are free and confidential and are available 24/7.

    8-1-1

    Doctors of the World Canada

    The mission of the clinic for uninsured migrants of Doctors of the World Canada is to help vulnerable individuals living in Montréal. Volunteer doctors provide care and  referrals to migrants with precarious status—adults and children—who:

    • are neither permanent residents or Canadian citizens;
    • have no health insurance card;
    • are not eligible for the Interim Federal Health Program;
    • do not have the financial means to obtain health care services.

    These services are not addressed to tourists, people travelling through or visiting, or international students. If you need a check-up, leave a message at the following number and a nurse will call you back.

    514-281-8998 # 246 (Montréal area)

    Interim Federal Health Program

    The Interim Federal Health Program provides limited temporary health care services to people in the following groups who are not eligible for provincial health insurance:

    • resettled refugees
    • asylum seekers
    • other group such as victims of human trafficking.

    Régie de l’assurance maladie du Québec (RAMQ)

    Under the authority of the Ministère de la Santé et des Services sociaux, the RAMQ administers public health and drug insurance plans. It:

    • informs the public about the accessibility of medical care and services
    • administers individuals’ eligibility for the public health insurance plan
    • issues the health insurance card.

    You can check the Régie’s website to determine your eligibility. A section of the site is addressed to immigrants, foreign workers, and international students. Information is available in English and French.

    1-800-561-9749 (toll free)

    Regional Program for the Settlement and Integration of Asylum Seekers (PRAIDA)

    PRAIDA is a regional program specialized in the settlement and integration of asylum seekers and people seeking to regularize their status in the province of Québec. It provides social and health services and, in a day centre, other activities to reduce the isolation of this clientele. If you have any questions about access to health care for asylum seekers, you can contact PRAIDA.

    514-484-7878 # 5 (Montréal area)
  • Financial Compensation and Support

    Canadian Benefit for Parents of Young Victims of Crime

    The Canadian Benefit for Parents of Young Victims of Crime is a benefit program offered by the federal government to eligible applicants who have suffered a loss of income because they took time away from work to cope with the death or disappearance of a child. To find out more about eligibility criteria or to submit an application, visit the following website.

    1-877-622-6232 (toll free) or TTY: 1 800 926-9105 (toll free)

    Centre spécialisé des demandeurs d’asile, des garants défaillants et des parrainés

    One of the missions of the specialized centre for asylum seekers, defaulting sponsors, and sponsored persons is to provide last resort financial assistance to asylum seekers living in Québec. If you are in need, contact the Centre to learn the eligibility criteria and apply for financial aid.

    514-872-8838 (Montréal area)

    Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST)

    If you were injured either psychologically or physically as a result of a criminal offence committed while you were at work, you may qualify for compensation under the Act Respecting Industrial Accidents and Occupational Diseases. Your application must be sent to the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) [labour standards, pay equity and workplace health and safety board], which is responsible for applying this Act.

    If a worker dies from a crime that occurred at work, his or her spouse and dependants, if any, may receive death benefits.

    In both cases, the employer must be informed of the injuries or death immediately, and must notify the CNESST. You (or the worker’s representative, in the event of death) have six months from the date of the injury or death to file a claim with the CNESST.

    1-844-838-0808 (toll free)

    Direction de l’indemnisation des victimes d’actes criminels (IVAC)

    The government of Québec has created a compensation program for victims of criminal acts called “IVAC.” Any victim of crime—adult or minor—may submit an application to IVAC. The Direction de l’IVAC determines which applications are eligible for the program and processes them. All forms of compensation and services offered are described on the IVAC website. To find out more, consult Your rights under the Crime Victims Compensation Act heading.

    1-800-561-4822 (toll free)

    Fonds d’aide aux actions collectives

    The Fonds d’aide aux actions collectives [collective action help fund] is a public agency in Québec created by the Act respecting the Fonds d’aide aux actions collectives. Its mission is to provide financial assistance to individuals who wish to bring a class action lawsuit and disseminate information concerning such a proceeding. A class action is a legal process whereby an individual can institute legal action on behalf of all the individuals who suffer the same problem.

    1-855-271-3272 (toll free)

    Québec Reimbursement Program for Family and Close Friends of Deceased Victims of a Criminal Act

    This program, which came into effect on January 28, 2019, offers to reimburse the family and close friends of persons who died as a result of a criminal act for certain expenses incurred while attending legal proceedings. Consult the program’s website to find out more about eligibility criteria, types of expenses that are eligible for reimbursement, who can submit an application, etc.

    Société de l’assurance automobile du Québec (SAAQ)

    If you were injured in a criminal accident involving a vehicle or if a member of your family has died, you may obtain benefits as mentioned in the Automobile Insurance Act administered by the SAAQ. In some cases, the SAAQ also offers benefits for property damage.

    1-800-361-7620 (toll free)

    Victims Fund

    The Victims Fund is managed by the Policy Centre for Victim Issues of the Department of Justice of Canada. The Fund provides several types of financial assistance. It provides financial assistance to victims wishing to attend a hearing of the Parole Board of Canada (PBC) and to Canadians who are victims of crime outside Canada.

    Financial Assistance to Attend PBC Hearings
    1-866-544-1007 (toll free)

    Financial Assistance for Canadians Victimized Abroad
    1-888-606-5111 (toll free)

  • Legal Information Resources

    CanLII – Canadian Legal Information Institute

    CanLII is a non-profit organization managed by the Federation of Law Societies of Canada. Its goal is to make Canadian law accessible for free on the Internet. This website provides access to judgments and other Canadian court decisions, and laws and regulations from all Canadian jurisdictions, including Québec.

    Community Justice Centres

    The Community Justice Centres promote access to justice for Québec residents through legal information, support, and guidance. They are located in many regions of Québec.

    Éducaloi

    Éducaloi is a non-profit organization whose mission is to inform Québecers about their legal rights and responsibilities by providing online legal information in an accessible language that makes the law easy to understand.

    Representing Yourself in Court Guides

    The Fondation du Barreau du Québec [Québec bar foundation] has produced guides on the main stages in the legal process and the steps you must take. They are helpful if you decide to represent yourself in court without the assistance of a lawyer. The following guides are available on the Foundation’s website:

    Société québécoise d’information juridique (SOQUIJ)

    SOQUIJ is an agency of the Ministère de la Justice du Québec whose mission is to gather, analyze, distribute, and publish legal information from the courts and institutions. SOQUIJ publishes the court records of all Québec courthouses and decisions rendered by the different courts.

    1-800-363-6718 (toll free)
  • Legal Services and Courts

    Association québécoise des avocats et avocates en droit de l’immigration (AQAADI)

    The AQAADI is an umbrella group of immigration lawyers in Québec. If you are looking for an immigration lawyer, you can consult AQAADI’s member list. The website also provides links to reference services to find lawyers who practise in other fields. Many of these offer a first 30-minute consultation at a low cost or for free.

    1-800-361-8495 #3471 (toll free)

    Barreau du Québec

    The Barreau is the lawyers’ professional order. It helps ensure protection of the public by overseeing professional legal practice. If you are looking for a lawyer, consult their website. You can get an initial 30-minute consultation for free or for a small fee. The site also contains other useful legal information for the public.

    1-844-954-3411 (toll free)

    Commission des services juridiques (Legal Aid)

    The Commission is the body in charge of implementing the Legal Aid Act. In Québec, legal aid is a public service provided free of charge or with a contribution from the recipient, to low-income individuals who meet certain eligibility criteria. Check the Commission’s website to determine your eligibility. To find the community legal centre in your region that provides the legal aid service you require, click here.

    514-873-3562 (Montréal area)

    Director of Criminal and Penal Prosecutions

    The Director of Criminal and Penal Prosecutions (DCPP) directs all criminal and penal prosecutions in Québec on behalf of the government, helping to protect society while respecting the public interest and the legitimate concerns of victims of criminal acts.

    The DCPP also provides a toll-free telephone line for victims of sexual violence and the resources that help them, providing information on reporting a crime to the police and authorizing charges to be laid in a case of sexual violence. This line is available Monday to Friday, from 8:30 am to 4:30 pm.

    1-877-547-3727

     

    418-643-4085 (Québec area)

    Justice Pro Bono

    Justice Pro Bono provides professional legal services free of charge or at a low cost to people with limited means in Québec, and community groups and enterprises that meet their eligibility criteria. Justice pro Bono also has a directory of close to 400 free or low-cost legal resources.

    514-904-1076 (Montréal area)

    Lawyers Providing Immigration Assistance

    L’avocat au service de l’immigration is a microsite of the Barreau du Québec intended specifically for immigrants and the organizations that work with them. The association offers resources in French, English and Spanish for people involved in the immigration process, including legal information, information on arriving and settling into Québec society, and other useful resources.

    Native Para-Judicial Services of Québec (SPAQ)

    SPAQ offers legal assistance to Native persons from all communities who are involved in the criminal justice system, including the Youth court. Native court-workers provide information and assistance to both victims and offenders to ensure that they are treated justly and fairly.

    1-888-844-2094 (toll free)

    Québec Free or Low-cost Legal Resources Directory

    Pro Bono Québec has created a directory of close to 400 legal resources that provide services free of charge or for a small fee. The directory is available on their site at votreboussolejuridique.ca.

    Québec Courthouses and Service Points

    The Ministère de la Justice du Québec maintains an online index of Québec courthouses, service points and itinerant courts. Their website includes addresses, business hours, services provided, and telephone numbers.

  • Correctional Services and Parole Boards

    Direction générale des services correctionnels du Québec

    The Direction générale des services correctionnels du Québec, hereafter referred to as Québec Correctional Services, are responsible for administering sentences of less than two years imposed on offenders. The Québec Correctional Services are also responsible for the custody and supervision of offenders in provincial prisons and for promoting their reintegration in the community.

    If you are a victim of a criminal act, Québec Correctional Services can provide you with information regarding the conditional release that could be granted to the inmate who harmed you. Check the Ministère de la Sécurité publique du Québec website for further information.

    1-866-909-8913 (toll free - Victim Services)

    Commission québécoise des libérations conditionnelles (CQLC)

    The CQLC [Québec parole commission] is an administrative tribunal that makes independent and impartial decisions on the conditional release of inmates detained in Québec for sentences ranging from six months to two years less a day. The CQLC has the mission of protecting society while facilitating the reintegration of
    inmates and respecting applicable decisions rendered by courts.

    As a crime victim, you can submit written representations on how the crime has affected you and the toll it has taken on your life. This information will help the CQLC come to a decision about granting parole to the inmate.

    418-646-8300 (Québec area) or 514-873-2230 (Montréal area) | Long-distance charges are accepted

    Correctional Service Canada – Victim Services

    Correctional Service Canada (CSC) is responsible for monitoring federal offenders (those who have received a sentence of two years or more), both in correctional institutions and in the community. The CSC has instituted the National Victim Services Program, which allows victims to obtain, at the appropriate time, information about the offender who harmed them. CSC Victim Services also provide information about the role of victims in the corrections process.

    1-866-806-2275 (toll free)

    Parole Board of Canada

    The Parole Board of Canada (PBC) makes independent decisions regarding the conditional release of offenders detained in federal penitentiaries. It also decides on record suspensions and makes clemency recommendations. The PBC contributes to the protection of society by facilitating, at the appropriate time, the social reintegration of offenders as law-abiding citizens.

    As a victim of crime, you can attend PBC hearings concerning the conditional release of the offender who harmed you.

    1-866-789-4636 (Victim Services - Québec regional office)

    Victims Portal

    The Victims Portal is a secure online portal where victims (or their representatives) can obtain certain kinds of information and services from Correctional Service of Canada and the Parole Board of Canada. For technical assistance concerning the Portal, call 1-844-836-8142, between 7 a.m. and 8 p.m.

    National Office for Victims

    The National Office for Victims run by Public Safety Canada provides information and support for victims with concerns related to federal offenders or questions about the federal corrections system and the Canadian criminal justice system.

    1-866-525-0554 (toll free)
  • Main Government Departments and Services

    Québec

    Ministère de la Justice

    The mission of the Ministère de la Justice du Québec is to ensure respect for the rule of law in Québec society. It strives to maintain a trustworthy and impartial system of justice in Québec in order to promote respect for individual and collective rights. The website of the Ministère offers information for crime victims on their rights and recourses, as well as some useful resources.

    1-866-536-5140 (toll free)

    Ministère de la Santé et des Services sociaux

    Québec’s Ministère de la Santé et des Services sociaux (MSSS) administers a vast network of hospitals,  rehabilitation centres, child and youth protection centres, long-term care residences, and other resources. The Ministère’s website contains information on various health and social issues, including sexual assault and domestic violence. The Info-Santé 8-1-1 and Info-Social 8-1-1 free and confidential phone lines are affiliated with the MSSS.

    1-877-644-4545 (toll free) or ATS: 1-800-361-9596 (toll free)

    Ministère de la Sécurité publique

    The Ministère de la Sécurité publique administers Québec’s police forces and detention facilities. It coordinates civil security, fire safety, and correctional services. The Ministry’s website provides information on the rights of victims of crime and the obligations of Québec’s Correctional Services and the Commission québécoise des libérations conditionnelles [Québec parole commission].

    1-866-644-6826 (toll free) or 1-800-361-3795 (persons with a hearing impairment)

    Ministère de l’Immigration, de la Diversité et de l’Inclusion (MIDI)

    The MIDI is responsible for promoting immigration, selecting candidates for permanent and temporary immigration, and assisting newcomers to settle and integrate into Québec society. The Ministère is also responsible for issuing selection certificates, ruling on applications for sponsorship undertakings, and issuing acceptance certificates allowing eligible foreign nationals to work or study in Québec on a temporary basis.

    1-877-864-9191 (toll free) ou ATS: 1-866-227-5968 (toll free)

    Ministère du Travail, de l’Emploi et de la Solidarité sociale (MTESS)

    One of the missions of Québec’s MTESS is to promote the economic and social inclusion of the most vulnerable individuals in Québec. Thus, it provides financial assistance to low-income individuals and families and those faced with particularly challenging situations. You can contact the Centre de communication avec la clientèle [client call centre] to obtain information about last-resort financial assistance.

    1-877-767-8773 (toll free)

    Canada

    Canada Border Services Agency

    The role of the Canada Border Services Agency is to monitor and control the Canadian border and ensure security.  The Agency is also responsible for detaining and sending back individuals who are not entitled to enter or remain in Canada.

    1-800-461-9999 (toll free) or ATS: 1-866-335-3237 (toll free)

    Employment and Social Development Canada (ESDC)

    In Québec, ESDC runs the Temporary Foreign Worker Program jointly with the MIDI. It processes applications for Labour Market Impact Assessments, which are required to obtain a work permit.

    1-800-641-4049 (toll free)

    Immigration and Refugee Board of Canada (IRB)

    The IRB is a federal administrative tribunal that makes decisions concerning immigrants and refugees. It collaborates with Immigration, Refugees and Citizenship Canada and the Canada Border Services Agency. To achieve its mission, the IRB is organised into four sections:

    1. Refugee Protection Division: this section is responsible for accepting or rejecting refugee claims in Canada.

    2. Refugee Appeals Division: hears appeals of certain Refugee Protection Division decisions.

    3. Immigration Section: investigates foreign nationals or permanent residents who are believed to be inadmissible to, or removable from, Canada. It also conducts detention reviews of persons being detained for immigration-related reasons.

    4. Immigration Appeal Division: hears appeals of immigration decisions regarding matters such as:

    • sponsorship applications (other than under the Spouse or Common-Law Partner in Canada Class) that were rejected by Immigration, Refugees, and Citizenship Canada;
    • appeals regarding removal orders from Canada.

    1-866-626-8719 (toll free)

    Immigration, Refugees and Citizenship Canada

    Immigration, Refugees and Citizenship Canada (IRCC) is the federal department responsible for the administration of the Citizenship Act and the Immigrant and Refugee Protection Act. IRCC facilitates the settlement of immigrants in Canada, with the exception of Québec, where the Ministère de l’Immigration, de la Diversité et de l’Inclusion (MIDI) plays this role. The IRCC is responsible for programs and services related to citizenship, immigration, refugee protection, and matters related to passports.

    For more information about your immigration status or to locate the IRCC office closest to you, check the following website. You can also speak with an agent at the Telecentre. The service is available in English and French, from 8 a.m. to 4 p.m. weekdays.

    IRCC Telecentre: 1-888-242-2100

    Justice Canada

    In Canada, the administration of justice is an area of shared jurisdiction between the federal government and the provinces and territories. The Department of Justice Canada establishes a national legal framework mainly in the following areas: criminal justice (including youth criminal justice), access to justice, Aboriginal justice, public law and private international law.

    The Department of Justice is also responsible for the Policy Centre for Victim Issues. A list of services for victims across Canada is available on the websites of the Department of Justice Canada and the Policy Centre for Victim Issues.

    613-957-4222 (Ottawa area) or ATME: 613-992-4556

    Office of the Federal Ombudsman for Victims of Crime

    The mission of the Office of the Federal Ombudsman for Victims of Crime is to ensure that the government of Canada fulfills its responsibilities towards victims of a criminal act. The Ombudsman’s mandate applies only to issues related to federal competency. The Office helps victims by answering their questions about their rights under federal law. It is also mandated to receive and examine victims’ complaints against any federal department, agency or employee or with respect to federal legislation or policy and to make recommendations to the federal government.

    1-866-481-8429 or TTY: 1-877 644-8385

    Policy Centre for Victim Issues

    The Policy Centre for Victim Issues is responsible for implementing the Federal Victim Strategy, the objective of which is to give victims of crime a more effective voice in the criminal justice system. The Centre develops policy and criminal law reform, administer the Victims Fund, and shares information about issues of importance to victims of crime.

    613-952-1110 (Ottawa area)

    Public Safety Canada

    Public Safety Canada oversees the coordination of all federal departments and agencies responsible for safeguarding national security and protecting Canadians. Public Safety Canada develops policies and implements programs relative to national security, emergency management, law enforcement, correctional services and crime prevention.

    1-800-830-3118 (toll free)

    Service Canada

    Service Canada is the Internet portal for the Government of Canada. It is a single point of access for federal government programs, services and benefits. You can contact Service Canada online, by phone or in person.

    1-800-622-6232 (toll free) or TTY: 1-800-926-9105 (toll free)