Statement of Services for victims of criminal offenses under LAPVIC*
* Loi visant à aider les personnes victimes d’infractions criminelles et à favoriser leur rétablissement / Act to assist persons who are victims of criminal offences and to facilitate their recovery
This Statement of Services is in fulfillment of an obligation under the Act to assist persons who are victims of criminal offences and to facilitate their recovery (Loi visant à aider les personnes victimes d’infractions criminelles et à favoriser leur rétablissement or LAPVIC), which entered into force on October 13, 2021.
The Statement describes the services offered by the Association québécoise Plaidoyer-Victimes (AQPV) to victims of crime as well as related intervention activities.
According to the Act, “[…] persons who are victims are natural persons who, due to the commission of a criminal offence against them or another person, suffer interference with their physical or mental integrity or material loss, whether or not the perpetrator of the offence is identified, arrested, prosecuted or found guilty.” This also applies to the relatives of the victim.
The AQPV is mindful of the quality of services it provides to victims who want to receive information, referrals to resources that can help them, support in carrying out specific procedures, and to be heard. This Statement therefore includes a complaint processing procedure for crime victims who are not satisfied with services provided by the AQPV and who feel that their rights under LAPVIC have not been recognized.
These rights, stipulated in sections 3 through 6 of LAPVIC, are set out in the Appendix to this Statement of Services, as follows:
- Right to consideration;
- Right to information;
- Right to support and accompaniment;
- Right to participation;
- Right to protection;
- Right to privacy;
- Right to restitution.
To learn more about these rights, click here
The mission of the Association québécoise Plaidoyer-Victimes is to defend and promote the rights and collective interests of victims of crime, focusing on the victims themselves, their relatives, the professionals who work with them, and decision-makers.
The AQPV adheres to the following values in fulfilling its mission:
- Respect for the fundamental rights of crime victims and the diversity of their realities and needs, expressed through the principles of equality, equity and tolerance;
- Mobilizing and involving its members, collaborators, partners and actors concerned by the situation of victims of crime;
- Openness expressed through empathy, humanism and the ability to adapt to social change;
- Professionalism, rigor and integrity in the conduct of our activities.
Services and activities
Representation and advocacy
Knowledge development and dissemination
The AQPV is committed to offering a free, accessible and confidential service that ensures victims are:
- welcomed and listened to;
- respected and treated with dignity;
- recognized, supported and accompanied;
- informed and, if necessary, referred to resources that can help them.
This commitment is also reflected in the handling of complaints received by the AQPV, which undertakes to deal with complaints in accordance with a transparent and rigorous process that respects victims’ rights.
To learn more about the complaint processing procedure, click here
Contact information and business hours
Association québécoise Plaidoyer-Victimes
206-8615 Saint-Laurent Boulevard
Montréal (Québec) H2P 2M9
Our offices are open Monday to Friday, from 8 a.m. to 4 p.m.
Date of adoption of this Statement of Services
This Statement was adopted by the Board of Directors of the AQPV on September 13, 2022.