COVID-19 – Impacts on victim services in Québec

Call the 9–1–1 emergency line if you need immediate help.

Telephone services remain available 24 hours a day, 7 days a week. Messenger and email services are also available, but response times may vary.

Website – French only

Telephone services remain available 24 hours a day, 7 days a week.

Telephone services remain available daily from 8:00 a.m. to 8:00 p.m.

• Fédération des maisons d’hébergement pour femmes

All shelters are open. If you are experiencing violence or need help or advice, you can contact them.

Website – French only

• Regroupement des maisons d’hébergement pour femmes victimes de violence conjugale

All shelters are open. If you are experiencing domestic violence or need help or advice, you can contact them.

Website – French only

• Alliance des maisons d’hébergement de 2e étape pour femmes et enfants victimes de violence conjugale

All second stage housing are open.

Website – French only

• Family Law Legal Assistance Line in support of victims of domestic violence

Juripop offers a 20-minute confidential consultation every day of the week to victims of domestic violence. The Family Law Legal Assistance line is available on weekdays from 9 am to 9pm and on weekends from 9am to 6pm.

1-844-312-9009

Website

The following services provided by the Direction générale de l’IVAC are maintained:

• access to the plan
• payments of benefits
• reimbursement of expenses

Website

CALACS in the province have modified their services or are temporarily closed. For information about the CALACS in your area and their current status, please visit their Facebook page.

If you need immediate support and wish to speak with a counsellor, call the helpline at 1-888-933-9007.

Website – French only

The Association des familles de personnes assassinées ou disparues continues to work remotely with the families of homicide victims and criminal disappearances victims.

1-877-484-0404

Website

All victim/survivor services are maintained, with the exception of face-to-face meetings and conferences. Contact MADD Canada by email, on social media and by telephone.

1-877-392-6233

Website

• Équijustice

All Equijustice will continue to offer their services remotely. Citizens are invited to contact an intervention worker or mediator by telephone or email. 

Website – French only

• ASSOJAQ

All alternative justice organizations (AJOs) that are members of the ASSOJAQ restrict in-person contact and encourage communication by email or telephone.

Website – French only

•   The Centre for Services in Restorative Justice

The CSJR has temporarily closed. In case of emergency, please reach Yves Gilbert at tresorerie@csjr.org who will remain in contact with the team.

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• Québec courthouses will start to gradually resume judicial activities as of June 1, 2020. For more information, visit the ministère de la Justice du Québec’s website:

https://www.justice.gouv.qc.ca/en/coronavirus

• The DPCP’s information line for victims of sexual violence who are considering filing a complaint to the police remains open Monday to Friday, from 8:30 a.m. to noon and from 1:00 p.m. to 4:30 p.m.

1-877-547-DPCP (3727)

• The Juripop’s family law assistance line in support of victims of domestic violence is available every day.

1-844-312-9009

Some of the services may be limited. Consult the Center in your area’s website or call before visiting.

Website

CSC has suspended:

• visits from the public and volunteers
• all temporary absences from institutions, unless for medical purposes
• work releases for offenders

CSC’ Victims Services makes every effort to continue to provide offender-related notifications.

Victims will be able to participate at PBC hearings via telephone. They will be able to listen to the hearing and present their statement for Board members to consider in their decision-making.

Information on how to participate in a hearing via telephone will be provided directly to victims by PBC Regional Communications Officers ahead of the scheduled hearing. To attend a hearing, a victim must complete and submit a Request to Observe a Hearing form to the PBC.

For victims who prefer not to attend a hearing, the PBC continues to accept victim statements in various formats, including audio or video recording.

Website