Complaint processing procedure
The AQPV is concerned with the quality of the services it provides to victims who wish to obtain information, be referred to resources that can help them, be supported in their efforts, and to be heard. We encourage any victim who considers that their rights under LAPVIC have not been recognized, and who wishes to express their dissatisfaction with the quality of services received from the AQPV, to address their concerns in writing directly to the person in question before resorting to an official complaint mechanism.
The person who receives a letter of complaint from a victim is responsible for notifying AQPV Executive Director and informing him or her of the nature of the complaint.
If the victim’s complaint is not resolved during this preliminary step, or if the victim prefers not to address his or her complaint directly to the person concerned, an official complaint may be submitted to the Executive Director using the straightforward, accessible approach described below. The principles of impartiality, confidentiality, vigilance and respect for victims’ rights are applied at every step of this process.
The AQPV undertakes to protect the personal information of all complainants and persons concerned by a complaint in compliance with the Act respecting the protection of personal information and any related policies currently in effect.
Person responsible for complaint reception
Complaint submission procedure
Right of the victims to be informed of the outcome of the complaint
Complaint processing period
Contact information and business hours
Association québécoise Plaidoyer-Victimes
206-8615 Saint-Laurent Boulevard
Montréal (Québec) H2P 2M9
Our offices are open Monday to Friday, from 8 a.m. to 4 p.m.